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Virgin Active Hammersmith

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Brook Green, Shortlands London W6 8BS

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About Virgin Active Hammersmith

Please go through mails below which are self explanatory. On complain for cold water second time I was contacted by the of member of staff, whom I and many other members had been continuously complain for the cold water told me that can you please let me what is the problem as he had not received my first referred complain. On again telling him all the problem still they are not able to give me any definite date that when it will be fixed.This refers to my earlier complain referenced TW62142 dated 16/2/10. May I know why there is no response from you also? Since last two month there is no hot water I had complain it to Manager and staff many time. Many people are regularly complaining and despite of that are compel to take cold shower. They are giving following responses.1- Because of the cold weather it gets cold.2- Because there are many member using it gets cold after 8pm.3- In the beginning of last month manager did accept that boiler is broken and we had got fund and it will be fixed very soon.My concern is this that why last year it was not getting cold even there use to snow outside. Now days daily one or two new members joins the club about which you will be well aware, if this problem is due to over crowding than if you are not interested in investing in why more members are being added. If realy funds have been allocated than when the boiler will be fixed can I have a fix date? This is a daily occurrence and I am sure that you will be well informed about this. Can you imagine what would be the situation if you take a cold bath after exercise and going through the steam room, it feels ice cold and last month I had got muscle cramp and this month I had got a pimple in the neck as it is not possible to take cold bath. Should I think that this will not be addressed and problem will be automatically sorted about as winter is coming to end?

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