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The Gym West Hampstead

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41 Fortune Green Road (Unit D2) London NW6 1DR

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About The Gym West Hampstead

Myself and my husband joined early on at the £9.99 price with no joining fee. We went for the first time last sunday 10.10.2010 armed with our personal pin number to allow us entry. My pin was recognised on the first attempt, and allowed me through the glass pod into the gym area. My husband was stuck on the other side as his number wasnt being recognised. no mmeber of staff near the entrance, so I went back thru and let him thru on my pin with me. On the way out my husband had help from a member of satff, as he wasnt pushing the pin pad hard enough. to my suprise I received an email on the following monday stating that owing to pin abuse I was banned from the gym for life!! I wrongly assumed that once I had explained the situation with it being our first visit, and the other person coming in with me on my pin, was my husband another gym member and indeed the one who pays for us both, I received another email saying now I had identified th eother person and given his pin number he was banned aswell. After contacting the west hampstead mamager, he said we could be re instated at the higher price with a final warning to be placed on our records!!. Customer service in this instant almost non exisitant, you really are just a number to them, as at that price they have enough people wanting to join. I am at present taking tjhis matter higher. I mentioned that this shoul dbe stated on each pod when entering, their response is its in the rukes nad regulations, but all we can find is the sentence, misse of pin will result in a ban" surely misuse means allowing a non member in, or giving your pin to somene else to use as well, NOT allowing another member in when they are struggling to enter. VERY VERY poor respponse from the gym club

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