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At the Ginger group we believe in
putting our clients first by offering a service that comes second to none. Our vision is to bring the style and
flair from the city to suburbs with our salons in and around London.
At the Ginger group we believe in putting our clients first by offering a service that comes second to none.
Our vision is to bring the style and flair from the city to suburbs with our salons in and around London.
There are no special offers currently listed with this salon.
This was one of the worst experiences I have had at a salon ever! Today I visited the Westfield salon for a Brazilian blow dry - what a mistake. firstly, I had purchased a Groupon Voucher and had to wait 5 months before the salon could fit me in! I complained to groupon at the time but got no response from them, so I kept the appointment as I'd already paid for it. I rang to confirm the appointment the day before as nobody had contacted me in 5 months and didn't trust that they were aware I was coming. They were rude to me on the phone. I arrived 10 minutes prior to the appointment and waited for 20 minutes for manager/owner to arrive at the salon. I gave them my voucher which seemed to cause distress....they weren't aware I had a voucher even though I had made this clear at the time of booking. I was made to feel very uncomfortable and got the impression they felt I was wasting their time from that moment on. I was passed to someone for a wash, someone else for a rinse, back to the manager/owner a cut and to put the treatment on, someone else for a blow dry and back to the owner/manager for ironing. I felt like no one was really interested in me or what I wanted - I was given to any one who had nothing to do at that moment. Nobody spoke to me or smiled in the entire visit. The cut took about 5 minutes...the blow dry and ironing another 20 and the overall impact was extraordinarily disappointing. I had read a lot of articles and watched videos on youtube about this process and knew it should take between 2 and 3 hours if done properly. There was no attention to detail what-so-ever in this treatment. A guy came in for a cut at the same time as me and we were finished at the same time....just not possible if my treatment ws done properly! At the end of the vist my hair still felt sticky with the treatment fluid and I had to go home to iron it for myself to make sure all the fluid was sealed into the hair and to get the bits of hair that were not ironed in the first place. NEVER, EVER AGAIN!!!! Do not use this salaon - they are rude, have no intereset in their customers and do not do a quality job.
Reviewed by David Ollier2011-06-28 14:18:41
I went for my appointment on friday and because I went through a Groupon special offer, I was meant to take my printed voucher with me. Mind you I had to wait 4months for my appointment. I forgot my voucher, so I was told off straight in the door by a rude (receptionist or manager?)black guy who arrogantly and with no manners told me that i wont be able to have a treatment without paper and i have to be rebooked. One girl from the salon told me there was a internet cafe nearby so i rushed and printed it off. run back and managed to do it all in 14mins so was taken fo rmy appointment (honestly, if I didnt pay in advance, I would turn on my heels and walk away) My brazilian treatment looked good, til I washed it 3days later. My hair look ok but far from the after treatment look. i am quite disappointed and not sure if its the poor treatment apllied or something elsre but i am sure i will never go back to that shop again...
Reviewed by lucia2011-03-28 23:54:41
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